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13th May 2022

You will now have to pay to return your clothes to Zara

Katy Brennan

The new charge applies to online returns.

Zara shoppers in Ireland will now have to pay to return online purchases for the first time.

Up until now, customers could return an item to a drop off point like the Post Office free of charge.

Now, sending an unwanted product back to the company will cost 1.95. The new charge was implemented on 5 May.

Zara’s policy states: “Returns of orders placed from 05.05.2022 onwards will have a cost of 1.95 EUR, that will be deducted from the refunded amount.

“You have 30 days from the shipping date of your order to return your purchase from  The items must have all their labels and be in perfect condition.

“You can return items from different orders in the same shipment. In your email, you will receive the same number of return labels as boxes you are set to return.

“To send the package, follow the instructions on the return label and take it to any of the indicated courier drop points.”

However, it will remain free for customers to return items in Zara stores across the country.

There are six Zara stores in Dublin, as well as one in Cork, Limerick, Newbridge, Athlone and Belfast.

Feature image via