Customers have been advised not to resend any direct debits.
Ulster Bank have said that they launched an investigation with “a matter of urgency” after some customers reported there were funds missing from their accounts this morning.
Hundreds of complaints have been posted across various social media networks, with people saying that – in some cases – they have been now left without the funds to pay for impending direct debits.
Others have said that, despite recently getting paid, their accounts are now in the negatives.
https://twitter.com/DiceyDiablo/status/988735990440308736
It's all well and good allowing customers to access their own funds by taking time out of their day to travel to a branch of Ulster Bank but where do they stand in terms of credit rating being affected if their funds doesn't allow bills being paid by dd's to be processed?
— Dave Keane (@kildarekopite) April 24, 2018
@UlsterBank day absolutely ruined. Not able to pay for transport, food. Absolutely terrible state of affairs. #answersplease
— Paul Butler Lennox (@PaulBLennox) April 24, 2018
I have just had my card declined, I am getting no answer on the phone, every penny gone from both accounts. Ulster bank did not reach out to customers, I have direct debits due today and no money at all…as soon as this is sorted I am changing banks
— Jennifer (@Jen2980) April 24, 2018
Various social media users have also said that they have had their Ulster Bank credit and debit cards declined while making purchases.
It is believed that the “glitch” affects transactions that have been applied to customers’ accounts since April 20.
There is no timescale yet for when the situation will be resolved.
A spokesperson for the bank urged customers not to resend payments, as they are working on getting them processed again as soon as possible.
We are aware that some transactions previously applied to accounts for ROI customers since 20/04 are no longer showing. We are working hard to fix this issue and apologise for any inconvenience. https://t.co/25K9Vm8L8H
— Ulster Bank Help (@UlsterBank_Help) April 24, 2018
The statement said:
“We are aware some transactions previously applied to customers accounts since 20th April are no longer showing.
“We are investigating this issue as a matter of urgency and apologise for any inconvenience caused.
“Please do not resend the payment as we are working to get these processed as soon as possible.”
A different spokesperson said that “no customer will be left out of pocket and should any external expenses be incurred these can be looked at on an individual basis.”
In a further statement on the Ulster Bank Help Twitter account, any customers who have been affected and need access to funds have been urged to ring the bank or visit their nearest branch.
Her have reached out to Ulster Bank for more information.
