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29th May 2019

Thousands of customers disrupted as Brittany Ferries cancels Irish trips


Thousands of customers are facing holiday disruption as a result of a fault to the cruise-ferry.

Thousands of Brittany Ferries customers are facing holiday disruption after it was confirmed that the company’s Pont-Aven ferry will be out of action until 14 June.

The ferry, which sails from Cork to France, has been out of service since 17 May to facilitate repairs to a fault.

Brittany Ferries have issued a statement on their website, which reads:

“Regretfully we have been advised Pont-Aven will not resume service before 14 June, as a consequence, we are in the process of contacting affected clients in departure date order, prioritising those with the most imminent departures and offering them a choice between a reroute when available or full cancellation.

“We apologise for the disruption caused, if your sailing has been affected you will receive notification from our Customer Services team, they will endeavour to find an alternative date.”

The company have also advised customers regarding what they should do if they are looking to make alternative arrangements, or if they wanted a refund.

“If you prefer to cancel your booking and make alternative arrangements we will provide a full refund for any bookings due to travel between now and 14 June – please email [email protected].”