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14th May 2018
09:49am BST

"We use personal information provided on AIB Group social channels solely to respond to and deal with customer comments or queries or for such other purpose for which it is provided," a spokesperson said.
It also uses the information to keep an eye on social media trends and sentiment towards the AIB brand among social network users, it says.
The bank has insisted that it only looks at publicly available social media content, such as comments.
"We never analyse individual customer social media accounts or use our customer service or other social media data in any way to analyse individual customer behaviours."Explore more on these topics: