An airline in America have apologised after members of their staff mocked a five-year-old girl’s name.
Staff at the US airline Southwest mocked a the small girl named ‘Abcde’ during a flight she was taking with her mother.
The child’s mother, Traci Redford, said that not only did staff snigger at her daughter during the flight but they also uploaded a photo of her child’s boarding pass to social media.
Name shaming? This Texas woman claims a @SouthwestAir agent made fun of her 5-year-old daughter’s name as they were preparing to board their flight at @JohnWayneAir in Orange County.
Her daughter’s name is Abcde (pronounced Ab-city). @ABC7 pic.twitter.com/iHpBPoakYI
— Veronica Miracle (@ABC7Veronica) November 28, 2018
Ms Redford said that she could hear the staff mocking her daughter’s name, pronounced ‘Ab-city’, while they boarded for their flight to El Paso, Texas;
“The gate agent started laughing, pointing at me and my daughter, talking to other employees. So I turned around and said, ‘Hey if I can hear you, my daughter can hear you, so I’d appreciate if you’d just stop.”
The ordeal didn’t end there for the Redford’s as a staff member later posted a photo of Abcde’s boarding pass to their social media to mock her further.
The airline has since apologised for the incident and according to ABC7 said;
“The post is not indicative of the care, respect, and civility we expect from all of our employees. We have followed up with the employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasise our expectations for all employees.”
I think it’s pretty appalling that not only would staff act so unprofessionally during the flight but to then share the girl’s personal details online is shocking.
Hopefully the staff have learned their lesson and stick to the old rule of if you’ve nothing nice to say, don’t say anything at all.
