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06th Jul 2019

Mum baffled after two-year-old daughter accidentally orders €380 couch from Amazon

Keeley Ryan


An American mum was left stunned when after her two-year-old daughter managed to order a €380 couch off Amazon.

Isabella McNeil explained to NBC San Diego she had been searching for new couches on her phone, and had recently been looking on the Amazon app.

And she thought nothing of it when her daughter, Rayna, asked her to play with the phone.

But a few days later, she received a shipping notification from the digital retailer – and, it’s safe to say, was definitely confused.

It turns out that she had left the Amazon app open on her phone and, when Rayna had been playing with it, the toddler accidentally pressed the “Buy Now With 1-Click” button.


Which means that Isabella and her family are now the owners of a €380 ($430) tufted grey couch.

She told the outlet:

“I said, ‘What? My couch has shipped? I didn’t remember ordering a couch.'”

And when she remembered Rayna had been playing with her phone, the California mum made the connection.

She continued:

“Lesson learned.

“Now I know it’s really dangerous and [I need] to make sure the Amazon app is closed before my daughter takes the phone. It’s just so easy.”

The one thing you should do before giving your child their own phone

Isabella tried to look into cancelling the order, but it was too late – and the couch was delivered, as promised.

But when she looked into getting a refund, she said she found there was a €70 ($79) restocking fee and she would need to cover the shipping costs to send it back to Amazon (around €88, or $100).

She is currently trying to resell it on OfferUp, Facebook Marketplace or Craigslist – and has since seen the funny side in what happened.

Sharing the advice she would give to parents to prevent something similar happening to them, she said:

“Make sure all of the apps are closed, make sure your passwords are fingerprint-locked, make sure they don’t know your number password, because kids are a lot smarter than we think.”